S.O.S. Lisboa is a joint operation between Lisboa Municipal Council and social partners to raise awareness in the community concerning the vulnerability of senior citizens living alone in the city. Thus, from 7 February, Lisboa Municipal Council provided the toll free number 800 204 204, in order to provide urgent responses to situations of risk and isolation that affect around 85,000 senior citizens in the municipality of Lisboa.


The existing emergency infrastructure, is concentrated in the Joint Operations Room (SALOC), that combines in a single location, members of the Civil Protection force, the Fire Department and Municipal Police, 24 hours a day, 365 days per year.



The freephone number 800 204 204, may be used by any citizen to give the alert, and is answered by this team which will immediately trigger the emergency relief measures that are required.